Frequently Asked Questions
Do you accept returns or offer refunds?
All sales are final. Because our coffee is roasted to order, we're unable to accept returns or issue refunds once an order has been placed. If there's an issue with your order, reach out to us at greybeardscoffee@gmail.com and we'll make it right.
How is my order shipped?
We ship all orders via USPS. Orders are typically roasted and shipped within 2–5 business days of purchase. You'll receive a tracking number once your order is on its way.
Do you offer discounts?
Yes! We offer a New Customer Discount — use code WELCOME15 at checkout for 15% off your first order. We also offer 10% off for Military & First Responders as a thank-you to those who serve and protect. Contact us at greybeardscoffee@gmail.com to verify eligibility and receive your code.
How should I store my coffee?
Store your coffee in an airtight container away from heat, light, and moisture. A cool, dark pantry works great — avoid the fridge or freezer, as temperature fluctuations can affect flavor. For best results, consume within 2–4 weeks of the roast date.
How do I brew Greybeard's Coffee?
Great question! We put together a full Brew Guide covering pour over, French press, drip, and espresso. Check out our Brew Guide here.